Sears.com Melts Down On Black Friday, But Costco, Walmart, Saks and Kmart Have Issues, Too

The best laid plans...

Sears.com suffered the worst Web problems on Black Friday (Nov. 28), experiencing a series of complete site crashes for much of the day. Although no other major retailer came close, according to preliminary reports, many of the industry's largest merchants suffered site slowdowns or other Web problems, including Walmart, Kmart, Saks, Overstock, Amazon, Target, Kohl's, Costco and Buy.com.

Sears.com was "completely offline," said Shawn White, director of operations at site performance monitoring company Keynote Systems. "And if anybody made it through without getting redirected (to a placeholder page that said the site was experiencing load-related difficulties), their experience would have just been horrendously slow. Slow to the point they would have walked away."

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