IT outsourcing remains steady at most large companies, but the weak dollar and service issues are causing some CIOs to reconsider their decisions. And that's not all -- loss of flexibility and control can also be factors.
In a tough economic environment, flexibility definitely becomes more important. Executing change orders, modifying manufacturing orders or altering marketing pitches delivered during telephone contacts are all more difficult when the work is outsourced. "You don't have the luxury of saying, 'Come on team, let's go!'" explained David Rutchik, managing partner at Pace Harmon, a Washington, D.C., consultancy that specializes in outsourcing issues.
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